Privacy policy

Privacy Policy

Personal Information We Collect
When you visit A1LashCare.com or make a purchase, we collect certain information about you. This includes:
- Order and contact information: your name, billing and shipping address, phone number, email address and payment details when you place an order.
- Device information: your IP address, browser type, time zone, and data on how you interact with our website, collected via cookies, log files and web beacons.
- Communications: any information you provide when you contact us, subscribe to newsletters or participate in promotions.

We do not collect or store your full credit or debit card numbers; payments are processed securely by third party gateways.

How We Use Your Information
We use your personal information to:
- Fulfil and manage your orders, process payments, arrange shipping and provide invoices and order confirmations.
- Communicate with you about your order or account and respond to your enquiries.
- Send you marketing communications and offers if you have opted in; you may unsubscribe at any time.
- Screen orders for potential risk or fraud and comply with applicable laws.
- Analyse site usage to improve our products, services and customer experience.

Sharing Your Information
We share your information with trusted third parties only to the extent necessary to operate our business:
- Service providers: Shopify powers our online store and stores your order information. Payment processors (such as PayPal, Apple Pay, Afterpay and credit card processors) handle your payment information. Shipping carriers deliver your orders. Analytics providers (such as Google Analytics) help us understand site usage.
- Compliance: We may share information to comply with legal obligations, respond to lawful requests or protect our rights.

We do not sell or rent your personal data to any third parties.

Cookies and Tracking Technologies
We use cookies and similar technologies to provide essential website functions, remember your preferences and understand how visitors use our site. You can control cookies through your browser settings; however, disabling cookies may affect the functionality of our site.

Data Retention
We keep your personal information only as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations and resolve disputes.

Security
We take reasonable measures to protect your personal information, including secure data transmission and restricted access. Despite these measures, no method of electronic storage or transmission is completely secure; we cannot guarantee absolute security.

Your Rights
You have the right to access, correct or delete the personal information we hold about you. To exercise these rights or update your preferences, please contact us using the details below. You can also opt out of marketing communications by clicking the unsubscribe link in our emails.

Minors
Our products are intended for adults. We do not knowingly collect personal data from children under 18. If you believe a minor has provided us with personal information, please contact us and we will remove it.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the revision date. Your continued use of the site indicates your acceptance of the revised policy.

Contact Us
For more information about our privacy practices or if you would like to make a complaint, please contact us at a1lashcare@gmail.com.

This policy is governed by the Privacy Act 1988 (Cth) and relevant Australian privacy legislation.